Customer Support... you can count on
Ongoing support for our customers is fundamental to our business. We strive to exceed your expectations when you need help using one of our products or a recently completed consulting project that needs something fixed or changed.

Product Support
For each of the Excel Software products created by the XLAutomation development team, a number of support options are available.
  1. Help Guidance and Videos included to each Workbook or available on the Website
  2. Ask a Question, complete our Support Contact form for specific questions
  3. Need more Support, we offer consulting support for installation assistance, product questions and workbook customisation. Consulting Support Contact for more details.
While our products are put through rigorous testing sometimes feature issues can occur in specific situations and environments. This is when you need support and we aim to deliver that and provide you with the right information the first time.

Click on any of the links below to access Support for the product that you have purchased. If you don't see your product listed below then use the Support Contact form to request support.

Consulting Support 
Most of the spreadsheets we develop for customers are part of Projects. A customer will come to us with a request for an improvement to an existing spreadsheet or an idea they have to optimise something in their business. We then analyse, develop and implement a solution that meets the requirements for the customer.

Throughout the project development the XLAutomation consultant provides direct support to answer questions and make changes to the solution. After the project implementation a standard period of 1 months support is included. In this period any issues (within the original scope) are resolved free of charge.

After the support period has elapsed there are a couple options for our customers
  1. Consulting Support Service - This service provides customers with the ability to request support from our consulting team. There are a number of standard services that are typically requested by customers. These are usually one-off requests where a customer needs support quickly for a particular issue. See Consulting Support Contact for more details.
  2. Support Agreement - A  formal support agreement is required for some of our more complex solutions. This agreement provides a guaranteed number of hours on a monthly basis for our customers at a reduced hourly rate. These agreements are setup for an initial 12 months following project completion. Click here to download a document on our Support Agreement

  • Frequently Asked Questions
    See the latest answers from our Consulting Team
  • Office 2003 - How to enable a Digitally Signed workbook? Almost all Excel Workbooks developed by XLAutomation will contain Macros. If that Workbook is Digitally Signed you will see the following dialog box.If you tick the option to Always Trust this Publisher and then select will never be presented with the Enable Macros dialog box again for an XLAutomation Workbook that has been digitally signed. If you select Disable then the application will not operate as designed.
    Posted Mar 27, 2014, 11:16 PM by Scott Lindsay
  • How can XLAutomation assist my business ? At XLAutomation we provide customised software solutions for many different businesses. The solutions are most likely to be developed to solve inefficiencies within an existing business process. See our Services for more details on what we can offer your business.
    Posted Apr 10, 2014, 11:58 PM by Lisa Lindsay
Showing posts 1 - 2 of 2. View more »

Ask a Question

  • Announcements
    Find our what we're talking about
  • "Once I spoke with Scott, the deal was sealed!" Latest Positive Customer feedback "Scott was very understanding of our situation and requirements for data collection and reporting, assuring he could provide an easy to use database with custom reporting capabilities, which he did. The level of communication with XLAutomation and Scott's availability via email, phone and team viewer made the whole process easy and stress free. The project was completed in the set time frame, and the price was very competitive. The outcome has not only made our duties easier, but we are also receiving positive feedback on the new reporting system from the ACT Government to whom we send the custom reports. I would not hesitate to recommend XLAutomation."
    Posted May 8, 2017, 10:42 PM by Lisa Lindsay
  • More great feedback from happy Share Trade Tracker users. "Our Experiences with Scott and his team have been first class in all area's of the build, implementation and ongoing support. Not only do we personally use Share Trade Tracker in our own business, we confidently provide it to our clients as well"Nick RadgeHead of Trading & Research, The Chartist         "I use Share Trade Tracker , it is a very good tool that reflects the level of competence in Excel automation that Scott and his team at XLAutomation. They are readily available and provide fast feedback and solutions when required. I highly recommend the use of XLAutomation for anyone targeting better tools and excellent support for their business"Best Regards, Said Bitar                                                                          
    Posted Apr 20, 2016, 6:07 PM by Lisa Lindsay
  • Attention all Share Traders XLAutomation are proud to announce that a new and improved version of Share Trade Tracker our most popular Excel Spreadsheet is ready for download.    Our development team have worked closely with share industry experts to deliver features and functions that traders really need.  Click Here to view Share Trade Tracker details. To celebrate the release of the New & Improved Share Trade Tracker we are offering a 50% discount off the licence cost! To take advantage of this once only offer purchase your copy of Share Trade Tracker by the 12th June, 2015  and receive a 50% discount off the licence cost. Simply use the coupon code: "UVP61" during checkout to secure the discount.
    Posted May 25, 2015, 10:12 PM by Lisa Lindsay
  • Buttons in my Excel Worksheet no longer work In early December, 2014 a number of our customers started reporting an issue with some of our Excel spreadsheets. Basically that the buttons on those worksheets were no longer working. We have now determined that this problems is a direct result of a Microsoft security update (KB2553154), that has inadvertently disabled the capability of the buttons within all Excel workbooks on the affected computers. Here is a screen shot from an Excel workbook that uses a button to execute a macro. If your computer has been affected by the Microsoft security update then the button will not function. A workaround to this problem can be found in our Frequently Asked Questions section. Refer to the following link to access that ...
    Posted Dec 18, 2014, 2:38 AM by Scott Lindsay
  • 7 easy steps to achieve what you need from your Excel spreadsheets ! Step 1 - Send us a quick email using our Contact Us form and let us know what you need fixed, changed, automated or custom developed with Microsoft Excel in your business.  You know your business better than anyone.  Sometimes it may seem easier just to keep the business processes you have, even though you know change is needed to grow.  It might be as simple as automating a task to free up an employees time for more productive work.  Or you might have a concept that you know will improve your business but not quite sure how to make it happen.  Our team of Excel Consultants are ready to work with you every step of the way, turning your knowledge ...
    Posted Nov 13, 2014, 9:56 PM by Lisa Lindsay
Showing posts 1 - 5 of 9. View more »