Support
One Month Free Support. From project completion we encourage our clients to do as much testing of the workbook as possible. Any issues identified not seen in the productions & testing phase will be quickly resolved by our support team.
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Support Plans. An insurance policy for your workbook. Even the most thoroughly tested workbooks can have problems when used in a "real" environment. Sometimes many weeks later when your workbook is an important part of your business process. Supported clients are guaranteed rapid response to resolve issues quickly.
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Discounted Consulting Rates are provided for supported clients for any future enhancements or improvements you may wish to make to your workbook.
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Support Plans
Standard
$40 / Month
Contact support team 24x7
Support ticketing system
High priority allocation
2 hours of included support p/m
Discounted additional consulting rate $100/hr
Flexibility to cancel at any time
Switch plans at any time
Premier
$80 / Month
Contact support team 24x7
Support ticketing system
High priority allocation
5 hours of included support p/m
Discounted additional consulting rate $80/hr
Flexibility to cancel at any time
Switch plans at any time
All prices in Australian Dollars and exclude GST (Australian Customers Only)
Notes for the Support Plans:
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Minimum term of 3 months on all new Support Plans
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Monthly included hours do not rollover to the next month if unused in a previous month
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Workbook refers to an Excel Workbook or Google Sheet
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Included hours can only be used for Support.
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Any Enhancement or New consulting is chargeable at the discounted consulting rate for the support plan
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A support plan can be cancelled at anytime after the initial minimum 3 month term
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The current months support cost is not refundable, support for the customers workbook will cease at the end of the month.